Shipping Policy

Thank you for shopping with Zenluva.Please review our shipping policy below for information on order processing, delivery times, and related details.

1. Order Processing Time

All orders are processed within 1–2 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.

If we experience a high volume of orders, processing may take an additional day or two. We will notify you by email if there is a significant delay.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Delivery delays can occasionally occur due to customs processing, local courier delays, weather, or other circumstances beyond our control.

Please note: delivery times are estimates and are not guaranteed.Zenluva is not liable for delays caused by the shipping carrier or customs authorities.

3. Order Tracking

Once your order has shipped, you will receive a confirmation email containing a tracking number. Please allow 24–48 hours for the tracking information to update after dispatch.

4. Customs, Duties & Taxes

Zenluva is not responsible for any customs fees, import duties, or taxes that may be applied by your country. These charges are the responsibility of the customer and are determined by your local customs office. Please contact your local customs office for more information before placing an order.

5. Shipping Address

Please ensure that your shipping address is complete and accurate at checkout. Zenluva is not responsible for orders shipped to an incorrectly provided address. If you notice an error, please contact us immediately at mario.kusho@proton.me — we cannot guarantee changes once an order has been processed.

6. Lost, Delayed, or Missing Packages

If your order has not arrived within the estimated delivery window, please contact us at mario.kusho@proton.me with your order number so we can investigate with the shipping carrier.

7. Multiple Items / Split Shipments

Some orders may be shipped from multiple warehouses and could arrive in separate packages at different times. This is normal and does not indicate an issue with your order.